Salon Policies
Cancellations
If you must reschedule or cancel your appointment(s), please notify us 48 hours in advance, this provides our wait-list clients an opportunity to take your missed appointment. Please notify us 24 hours in advance to avoid an automatic credit card charge of a percentage of the service total. For a "no show" your credit card will automatically be charged for the full value of services.
Kindly arrive on time for your appointment. In order to ensure the best service and experience, we encourage you to arrive 10-15 minutes prior to your scheduled appointment. If you are late for an appointment, it may be necessary to reschedule. Your technician will do his/her best to accommodate you If you arrive 15 minutes after your scheduled time, we will do everything we can to accommodate, but please keep in mind you may have to wait and/or will be rescheduled with a different service provider.
Arrival
Return Policy
-The employees of Shear Extacy Salon pride themselves on providing you with exceptional service and quality customer care. All of our stylists are professional, educated and experienced and will provide you with the best hair care service possible.
-Menu prices listed in the Service Menu at the front desk are base prices. The price of your service may vary from the listed price based on the service(s) you receive, as well as the length of your hair. Your stylist will inform you of the price before she/he begins your service. Payment for salon services is expected to be paid at the time of service.
-Consultations for all hair services are offered free of charge and are highly recommended. For first time clients and for hair extensions, chemical services, and spa services. During the consultation, should there be any previous over-processing due to prior chemical services, heat damage, or any other issues with your hair that may affect the outcome of your hair service, you will be made aware before your service is started.
-We do not issue refunds on salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify a salon coordinator within three days of your service. If you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspected. At that time, we will make every effort to correct any problems to your satisfaction by rescheduling you with the stylist who performed the initial service, adjustments are made available to you at no cost only with in the two weeks of the initial service
Confirm Notifications
As a courtesy, we try to call and confirm your scheduled appointment at least one business day prior to your appointment. Additionally, our scheduling system will also send out an email or text (SMS) reminder of your appointment at least two days prior to your appointment. If we or our scheduling system are unable to call or reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and potential cancellation fees.
Walk-Ins
We welcome walk-in guests! However, if availability is limited, you may have a waiting period or need to schedule an appointment.
Salon Products
If you find you are unhappy with a product purchase, please return it within 7 days after sale date and we will be happy to offer an exchange. All returned products must be in their original, unopened and unused condition. We do not offer or apply credit toward services for returned merchandise. Also note that we are unable to offer refund, replacement or exchange on any opened or used goods. Salon Hair Services and Gift Certificates: Our intent is for each customer to be 100% satisfied with our services. Refunds are limited to the following situations:
- Services received cannot be refunded.
- No refunds are given for gift card orders.
- Refunds can only be processed with receipt.
- Gift card orders are not exchangeable.
